Water Policies

Village of Bellflower water policies effective December 26, 2022:

  1. Owner to be Billed. Water bills shall be sent to the property owner of record for each water account, whether the property is owner-occupied, rented, or leased.  The property owner shall be responsible for ensuring timely payment and shall be liable for all late and/or delinquent fees.
  2. Method of Bill Delivery. Bills will be sent by US mail unless a customer provides an email address, in which case the bill will be sent by email.
  3. Billing Cycle. Water bills shall be issued monthly by the 1st day of the month.
  4. Due Date. The amount due shall be payable no later than the 15th day of the month billed.
  5. Late Payment. Payments RECEIVED after the 15th day of the month billed shall be considered late and shall be assessed a $25.00 late payment penalty.
  6. Delinquent Accounts. Bills issued with a previous balance shall be considered delinquent when the previous balance is not paid by the due date and a payment arrangement has not been approved by the mayor.  Water service to delinquent accounts may be disconnected without further notice.
  7. Nonpayment Disconnect/Reconnect Fees. When water service has been disconnected for nonpayment, water service will only be reconnected after all delinquent amounts are paid, including fees and penalties, plus a $25.00 disconnection fee and a $25.00 reconnection fee.
  8. Receipt of Bill or Notice. Failure to receive a water bill or late notice shall not be an excuse for nonpayment of the delinquent amount due.
  9. Extension of Credit. Village officials and employees are prohibited from extending credit to any water customer.  However, the mayor is authorized to approve delinquent payment arrangements.
  10. Accepted Forms of Payment.
    1. Check / Money Order payable to “Bellflower Water” – include a notation of the water account number or service address to which the payment applies.
    2. Credit / Debit Card – subject to a convenience fee assessed by the card processor.
    3. Cash – include a notation of the water account number or service address to which the payment applies. NOTE:  the customer accepts all risks related to loss of cash funds.
  11. Payment Delivery.  Payments may be submitted by U.S. mail, at a local payment drop box, or by credit card using an online or pay-by-phone service.  See Water Payment Options for payment delivery details.
  12. Payment Posting.
    1. Payments will be posted as of the date RECEIVED by the water billing clerk.
    2. A date written on a check or money order shall not be used to determine if a payment has been RECEIVED by the due date.
    3. Payments will be posted to the account balance without regard to any customer notation on or submitted with the form of payment.